Terms & Conditions
Greater Change Health LLC
All paying customers who agree to the terms and conditions by checking the box during the checkout process are hereby legally bound to the following agreement with Greater Change Health.
By agreeing to these terms, you authorize Greater Change Health to charge your credit card through Stripe via SimplePractice or any designated billing platform for services rendered under the Greater Change Health Subscription Therapy Model. Charges will appear on your bank or credit card statement as Greater Change Health. You may request a paper copy of this agreement at any time. A “month” refers to a twenty eight (28) day billing cycle.
1. Overview of Services
Greater Change Health provides mental health services through a subscription-based teletherapy model designed to deliver affordable, accessible, and culturally competent care. By signing this Agreement, you consent to receive services under this model and agree to all policies, procedures, and financial terms outlined below. For clarity, a “month” refers to a twenty-eight (28) day billing cycle.
2. Informed Consent for Psychotherapy
Nature of Therapy
Therapy is a collaborative process that may involve discussing difficult experiences and emotions. Outcomes vary and are dependent on your level of engagement.
No guarantees are made regarding specific outcomes.
Risks & Benefits
You understand that therapy may involve discomfort, including feelings of anxiety, sadness, or frustration, but may also lead to improved coping, insight, and well-being.
Confidentiality
Your information will be kept confidential except in the following situations:
- Risk of harm to yourself or others
- Suspected abuse or neglect (child, elderly, dependent adult)
- Court order or subpoena
- Legal or court-mandated treatment
- Professional consultation (without identifying information)
If we encounter each other in public, your privacy will be protected and the therapist will not initiate contact.
Billing Disputes and Verification of Services
In the event of a dispute or chargeback related to services rendered, you acknowledge and agree that Greater Change Health may use available records to verify services provided. This may include, but is not limited to, appointment history, session dates and times, attendance records, and relevant clinical documentation.
Any information used for this purpose will be limited to what is reasonably necessary to respond to the dispute and will be handled in accordance with applicable privacy laws, including HIPAA. By engaging in services, you acknowledge that these records may be used to demonstrate utilization of services and subscription status in the event of a billing dispute.
3. Telehealth Consent
You agree to participate in therapy via telehealth and understand:
- You may withdraw consent at any time
- Telehealth may limit certain observational aspects of care
- All HIPAA protections apply
- You are responsible for having a private, secure environment
4. Notice of Privacy Practices (HIPAA)
You acknowledge receipt and understanding of the Notice of Privacy Practices, which outlines how your Protected Health Information (PHI) may be used and disclosed. You understand your rights including:
- Accessing your records
- Requesting corrections
- Requesting restrictions on disclosures
5. Subscription & Payment Terms
Subscription Model
You agree to the following pricing structure:
Monthly Membership Fee: $35.00 per billing cycle
(Includes platform access, scheduling, care coordination, messaging.) Does not include therapy sessions.
Session Pricing
- $27.50 for each of the first three (3) sessions per cycle
- $45.00 for the fourth+ sessions
Fees
- Missed Appointment: $75.99
- Late Cancellation (<24 hours): $50.00
Service Start
Services begin on the date of your first scheduled session, regardless of attendance.
Discounted Services
If you receive discounted or free sessions and miss or late cancel, your pricing immediately reverts to standard rates.
6. Credit Card Authorization
By signing, you authorize Greater Change Health to charge your card via Stripe for:
- Subscription fees
- Session fees
- Missed/late cancellation fees
You agree to:
- Maintain valid payment information
- Not dispute valid charges
- Remain responsible for all balances
Payment Recovery
If payment fails, Greater Change may:
- Retry charges
- Split charges into smaller increments
- Continue attempts until balance is resolved
You will be notified of any payment issues.
7. Insurance Disclaimer
You are responsible for all charges regardless of insurance outcomes, including:
- Denied claims
- Delays
- Coverage limitations
The monthly subscription fee is not covered by insurance.
8. Appointments & Communication
(From Subscription Practice Policy)
- Sessions are typically 60 minutes
- Cancel at least 24 hours in advance
- Therapist responses occur within ~24 hours when possible
Communication Limits
- Email/text = administrative only
- Not for therapy or emergencies
- No social media connections with therapists
Emergencies
If in crisis, call 911 or go to the nearest emergency room.
9. Termination of Services
Services may be terminated if:
- You miss 3 consecutive weeks
- Payment obligations are not met
- Therapy is not clinically appropriate
Referrals may be provided if needed.
10. Minors
If under 18, a parent/guardian may have access to certain information. Boundaries will be discussed.
11. Cancellation of Subscription
Cancellation must be done via Stripe or telling your therapist in session (or via the messaging portal). Access continues until the end of your current billing cycle.
12. Entire Agreement
This document represents the full agreement between you and Greater Change Health and replaces all prior separate forms.
13. Card Validation Procedure
For any free offers: to ensure valid financial payment, Greater Change Health will charge $35 and refund your card within 3-7 business days.
14. Acknowledgment & Consent
By signing below, you acknowledge that:
- You have read and understand all sections of this Agreement
- You consent to psychotherapy and telehealth services
- You authorize payment and subscription billing
- You acknowledge receipt of the Notice of Privacy Practices
- You agree to all policies, fees, and terms
Between Sessions Master Service Agreement
Greater Change Health, LLC
1. Overview of Services
Greater Change Health provides Between Sessions, a subscription-based mental wellness membership designed to extend personal growth beyond traditional appointments through therapy, coaching, and curated real-world experiences.
Between Sessions combines:
- Licensed therapy (when applicable)
- Mental health coaching (when applicable)
- Personalized experience recommendations
- Accountability and progress support
- Care coordination
- Messaging access
- Community-based experiences aligned with your goals
By enrolling, you agree to all terms contained within this Agreement.
For purposes of this Agreement, a “month” refers to a twenty-eight (28) day billing cycle.
2. Nature of Services
Between Sessions is designed to help members translate insights into action through intentional experiences and ongoing support.
Depending on your selected services, your care may include:
- Therapy
- Coaching
- Behavioral goal setting
- Personalized recommendations
- Community experiences
- Progress reviews
You understand that recommendations are individualized based on information you provide but are not guarantees of any particular outcome.
3. Personalized Experiences
Each billing cycle Greater Change will curate approximately six (6) recommended experiences aligned with your goals.
Members may select up to two (2) experiences per billing cycle.
Experiences may include, but are not limited to:
- Fitness activities
- Art classes
- Volunteer opportunities
- Community events
- Outdoor activities
- Educational workshops
- Wellness experiences
- Social gatherings
Availability may vary based on your location, scheduling, and third-party providers. Greater Change reserves the right to substitute experiences when necessary.
Unused experiences do not roll over into future billing cycles.
4. Third-Party Experiences
Many recommended experiences are provided by independent third-party businesses or organizations.
Greater Change:
- does not own or operate these businesses;
- does not guarantee the quality, safety, or availability of any experience;
- is not responsible for cancellations, injuries, property damage, transportation, or disputes arising from participation.
Participation in any recommended activity is voluntary and at your own risk.
5. Informed Consent for Therapy & Coaching
Therapy
If receiving therapy services, you understand:
- Therapy is collaborative.
- Progress varies.
- Difficult emotions may arise.
- No specific outcomes are guaranteed.
Coaching
If receiving coaching services, you understand:
- Coaching is not psychotherapy.
- Coaching focuses on personal development, accountability, goal achievement, and behavioral change.
- Coaching is not intended to diagnose or treat mental illness.
Members receiving both therapy and coaching understand that these services serve different purposes.
6. Confidentiality
Your information will remain confidential except where disclosure is permitted or required by law, including:
- Risk of harm to yourself or others
- Suspected abuse or neglect
- Court order
- Legal proceedings
- Professional consultation
- Other situations permitted under applicable privacy laws
If we encounter one another publicly, Greater Change staff will protect your privacy and will not initiate contact.
7. Billing Disputes
In the event of any payment dispute or chargeback, Greater Change may utilize appointment records, attendance history, messaging history, subscription records, billing records, and relevant documentation to verify services provided.
Only the minimum necessary information will be disclosed.
8. Telehealth Consent
If therapy or coaching is conducted virtually, you understand:
- Participation is voluntary.
- You may withdraw consent at any time.
- HIPAA protections apply.
- You are responsible for maintaining a private location.
9. Notice of Privacy Practices
You acknowledge receipt of Greater Change’s Notice of Privacy Practices and understand your rights regarding your Protected Health Information.
10. Subscription & Payment Terms
Membership
Between Sessions Membership
$80.00 per 28-day billing cycle
Membership includes:
- Platform access
- Personalized care planning
- Care coordination
- Messaging
- Personalized experience recommendations
- Six (6) curated experiences each month
- Participation in two (2) selected experiences each month (subject to availability)
Membership fees do not include therapy or coaching sessions.
Session Pricing
- First three (3) sessions: $40.00 each
- Fourth (4th) session and beyond: $50.00 each
Sessions may include therapy, coaching, or other eligible services as determined by your care plan.
Billing Begins
Your membership billing begins immediately upon enrollment, regardless of when your first appointment or experience occurs.
11. Fees
- Missed Appointment: $75.99
- Late Cancellation (less than 24 hours): $50.00
Clients have a ten (10) minute grace period.
Technical issues may be considered when adequate documentation is provided.
12. Credit Card Authorization
You authorize Greater Change to charge your payment method for:
- Monthly membership fees
- Session fees
- Missed appointment fees
- Late cancellation fees
- Other authorized charges
You agree to:
- Maintain valid payment information.
- Remain responsible for all balances.
- Not dispute valid charges.
If payment fails, Greater Change may:
- Retry charges
- Split payments into smaller increments
- Continue collection attempts until balances are resolved
13. Insurance Disclaimer
Between Sessions is a direct-pay membership.
Greater Change does not bill insurance for membership fees.
If therapy services are eligible for reimbursement under your insurance plan, you remain solely responsible for determining your eligibility and submitting any claims.
Coverage is never guaranteed.
14. Appointments & Communication
Sessions are generally sixty (60) minutes.
Administrative communications may occur via:
- Secure messaging
- SMS
Email and text messaging are not intended for therapy or emergency communication.
Therapists and coaches will respond as reasonably available, generally within one business day.
15. Emergencies
Greater Change does not provide emergency services.
If you are experiencing a medical or psychiatric emergency:
- Call 911
- Contact your local emergency department
- Contact 988 if experiencing a mental health crisis
16. Cancellation
Members may cancel their subscription at any time through Stripe or by notifying their therapist, coach, or Greater Change through the secure messaging portal.
Cancellation becomes effective at the conclusion of the current billing cycle.
No partial refunds are provided.
17. Termination of Services
Greater Change may terminate services if:
- Payment obligations are not satisfied.
- Continued participation is not clinically appropriate.
- A member repeatedly violates policies.
- Safety concerns arise.
Where appropriate, referrals will be provided.
18. Entire Agreement
This Agreement constitutes the complete agreement between you and Greater Change Health regarding Between Sessions services and supersedes all prior discussions or understandings related to these services.
19. Acknowledgment & Consent
By signing below, you acknowledge that:
- You have read and understand this Agreement.
- You consent to receive therapy and/or coaching services as applicable.
- You understand the nature of Between Sessions.
- You understand that experiences are recommendations facilitated through independent third-party providers.
- You authorize recurring subscription billing and session charges.
- You acknowledge receipt of the Notice of Privacy Practices.
- You agree to all policies, fees, and terms outlined above.