Terms & Conditions

Greater Change Health Terms, Conditions & Informed Consent

All paying customers who agree to these Terms and Conditions by checking the applicable box during the checkout process are legally bound to the following agreement with Greater Change Health.

By agreeing to these terms, you authorize Greater Change Health to charge your credit or debit card through Stripe, SimplePractice, or any other designated billing platform for services rendered under the Greater Change Health membership model. Charges may appear on your bank or credit card statement as Greater Change Health.

You may request a paper copy of this Agreement at any time.

For purposes of this Agreement, a “billing cycle” means a twenty-eight (28) day period.

1. Overview of Services

Greater Change Health provides mental health and personal development services through a membership-based model designed to deliver affordable, accessible, and culturally competent care and support.

Depending on the services you select and your eligibility, services may include psychotherapy, coaching, care coordination, messaging, digital resources, Between Sessions recommendations, and other Greater Change Health offerings.

By accepting this Agreement, you consent to receive the services you select under this model and agree to the applicable policies, procedures, and financial terms outlined below.

2. Informed Consent for Psychotherapy

Nature of Therapy

Therapy is a collaborative process that may involve discussing difficult experiences, thoughts, behaviors, relationships, and emotions. Outcomes vary and may depend on numerous factors, including your participation and circumstances.

No guarantees are made regarding specific therapeutic outcomes.

Risks & Benefits

You understand that therapy may involve discomfort, including feelings of anxiety, sadness, frustration, or other difficult emotions. Therapy may also lead to improved coping, insight, functioning, relationships, and well-being.

Confidentiality

Your information will be kept confidential except as permitted or required by applicable law, including circumstances involving:

• Risk of harm to yourself or others
• Suspected abuse or neglect of a child, elderly person, or dependent adult
• Valid court orders or other legally required disclosures
• Legal or court-mandated treatment
• Permitted professional consultation

If you encounter your therapist in public, your privacy will be protected, and your therapist will generally not initiate contact.

Billing Disputes and Verification of Services

In the event of a dispute or chargeback related to services rendered, you acknowledge and agree that Greater Change Health may use available records to verify services provided. This may include appointment history, session dates and times, attendance records, subscription status, and other documentation reasonably necessary to respond to the dispute.

Any information used for this purpose will be limited to what is reasonably necessary and will be handled in accordance with applicable privacy laws, including HIPAA where applicable.

3. Telehealth Consent

You agree to participate in applicable services via telehealth and understand:

• You may withdraw consent as permitted by applicable law
• Telehealth may limit certain observational aspects of care
• Applicable privacy protections continue to apply
• You are responsible for participating from a reasonably private and secure environment

4. Notice of Privacy Practices (HIPAA)

You acknowledge receipt of or access to Greater Change Health’s Notice of Privacy Practices, which describes how Protected Health Information (“PHI”) may be used and disclosed and describes your applicable rights.

These rights may include:

• Accessing your records
• Requesting corrections
• Requesting restrictions on certain disclosures

5. Membership & Payment Terms

Greater Change Health offers separate pricing structures for therapy and coaching services. Your applicable membership and session charges depend on the service in which you enroll.

A. Therapy Membership

Membership Fee: $35.00 per billing cycle

The Therapy Membership includes platform access, scheduling, care coordination, and messaging.

The membership fee does not include psychotherapy sessions.

Therapy Session Pricing

• $30.00 for each of the first three (3) therapy sessions per billing cycle
• $45.00 for the fourth and each additional therapy session during that billing cycle

Therapy Fees

• Missed Appointment: $75.99
• Late Cancellation (less than 24 hours): $50.00

B. Coaching Membership

Membership Fee: $80.00 per billing cycle

The Coaching Membership includes platform access, scheduling, care coordination, and messaging.

The membership fee does not include coaching sessions.

Coaching Session Pricing

• $40.00 for each of the first three (3) coaching sessions per billing cycle
• $50.00 for the fourth and each additional coaching session during that billing cycle

Coaching Fees

• Missed Appointment: $75.99
• Late Cancellation (less than 24 hours): $50.00

Coaching Disclaimer

Coaching is not psychotherapy, medical care, diagnosis, or treatment of a mental health condition. Coaches do not replace licensed healthcare providers, and coaching should not be used as a substitute for clinically appropriate mental health or medical treatment.

If Greater Change Health determines that your needs are more appropriately addressed through clinical care, we may recommend psychotherapy, another licensed healthcare provider, or another appropriate resource.

Service Start

Services begin upon Stripe checkout; this is a secondary document.

Discounted Services

If you receive discounted or complimentary sessions and miss or late-cancel a qualifying appointment, Greater Change Health may apply its standard pricing or cancellation policies as disclosed to you.

6. Credit Card Authorization

By accepting this Agreement, you authorize Greater Change Health and its designated payment processors to charge your payment method for applicable:

• Membership fees
• Therapy session fees
• Coaching session fees
• Missed appointment fees
• Late cancellation fees
• Other charges you separately authorize

You agree to:

• Maintain valid payment information
• Remain responsible for valid outstanding balances
• Contact Greater Change Health regarding billing concerns before initiating a dispute where reasonably possible

Payment Recovery

If an authorized payment fails, Greater Change Health may, to the extent permitted by applicable law and payment processor rules:

• Retry the charge
• Attempt collection in smaller increments
• Continue reasonable payment attempts until the outstanding balance is resolved

You may be notified of payment issues through the contact information associated with your account.

7. AI-Assisted Processing, Personalization & Data Use

Greater Change Health may use artificial intelligence, machine learning, and other computational technologies as part of its care, research, personalization, product development, and service-improvement infrastructure.

Subject to applicable law, your consent, and Greater Change Health’s privacy and security policies, information generated through your use of Greater Change Health may be processed through these systems. Depending on the services and technology being used, this information may include session transcripts, session-related information, clinical documentation, treatment information, coaching information, goals, preferences, engagement data, and other information associated with your use of Greater Change Health.

Greater Change Health may use this information for purposes including:

• Identifying patterns associated with improved session and treatment outcomes
• Improving the quality and effectiveness of Greater Change Health services
• Research, internal learning, and development of Greater Change Health’s care models
• Improving matching and personalization
• Developing and improving AI-assisted tools and models
• Recommending relevant digital resources, exercises, educational materials, or products
• Recommending physical products or resources that may be relevant to your goals
• Generating personalized Between Sessions activities, experiences, resources, or recommendations
• Supporting therapists, coaches, and other authorized Greater Change Health personnel
• Measuring and improving engagement and outcomes

Greater Change Health will maintain reasonable administrative, technical, and organizational safeguards designed to protect information processed through these systems.

Greater Change Health will not sell your personal health information or therapy data to third parties for advertising or unrelated commercial purposes.

Where reasonably practicable and appropriate for research, analytics, model development, or aggregate learning, Greater Change Health may use information that has been de-identified or aggregated.

AI-generated insights, recommendations, or outputs are intended to supplement—not replace—the professional judgment of licensed clinicians where clinical judgment is required.

Your information will be handled in accordance with Greater Change Health’s Notice of Privacy Practices, applicable privacy laws, and any additional authorization or consent required by applicable law.

8. Insurance Disclaimer

You are responsible for applicable charges regardless of insurance outcomes, including:

• Denied claims
• Processing delays
• Coverage limitations
• Determinations that services are not covered

Unless otherwise expressly stated, membership fees are not covered by insurance.

9. Appointments & Communication

• Sessions are typically approximately 60 minutes unless otherwise specified
• Appointments should be cancelled at least 24 hours in advance to avoid applicable fees
• Therapist and coach responses to non-urgent communications generally occur within approximately 24 hours when possible

Communication Limits

Email and text messaging may be limited to administrative or other permitted communications and should not be relied upon for emergencies.

Clients should not use social media to communicate with therapists regarding care.

Emergencies

Greater Change Health’s standard therapy, coaching, and messaging services are not emergency services.

If you are experiencing an immediate emergency or believe you or another person is in imminent danger, call 911 or go to the nearest emergency department.

10. Termination of Services

Greater Change Health may terminate or modify services where appropriate, including where:

• You have been inactive for an extended period
• Payment obligations are not met
• Services are no longer clinically appropriate
• Greater Change Health is unable to safely or appropriately provide the requested service
• Continued services would violate applicable professional, ethical, or legal requirements

Referrals or alternative resources may be provided when clinically appropriate.

11. Minors

If you are under 18, consent from a parent or legal guardian may be required.

Parents or guardians may have rights to certain information depending on applicable law, the nature of the services provided, and other circumstances. Confidentiality boundaries will be discussed as appropriate.

12. Cancellation of Membership

You may request cancellation through the available billing or account system, by contacting Greater Change Health through its designated messaging portal.

Cancellation prevents future membership renewals but does not eliminate charges or outstanding balances incurred before the effective date of cancellation.

Unless otherwise stated, membership access continues through the remainder of the already-paid billing cycle.

13. Entire Agreement

This Agreement, together with any incorporated notices, authorizations, privacy policies, or service-specific terms, constitutes the agreement governing the services described herein and supersedes prior versions addressing the same subject matter.

14. Card Validation Procedure

For certain free trials, promotional offers, or discounted programs, Greater Change Health may temporarily charge $35.00 to the payment method provided to verify that it is valid.

Where the charge is solely for card verification, the amount will be refunded, generally within 3–7 business days, although the timing at which the refund appears may depend on your financial institution.

15. Acknowledgment & Consent

By checking the applicable consent box, electronically signing, or otherwise affirmatively accepting these terms, you acknowledge that:

• You have read and understand this Agreement
• You consent to the applicable services you have selected
• If receiving psychotherapy, you consent to psychotherapy and telehealth services
• If receiving coaching, you understand that coaching is distinct from psychotherapy
• You authorize applicable membership and service charges
• You acknowledge receipt of or access to the Notice of Privacy Practices
• You agree to the applicable policies, fees, and financial terms described above